Delivery & Return

We have stable partnerships with logistics companies, enabling us to deliver your desired products without requiring you to pay shipping fees.

Delivery Options Overview

UNFUMO offers ideal shipping solutions for every need. Whether you require low-cost shipping via standard parcel delivery, expedited delivery through DHL Express or UPS, or exceptionally reliable and secure transport services provided by professionally trained freight forwarders, we've got you covered. Additionally, you may choose to pick up your order in person at our physical store. This page provides a comprehensive overview of all available shipping options.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Sign for Receipt, Inspect Goods, Assemble

Large items

Free Standard delivery Get it in 18 working days
No shipping fees apply for all products throughout the entire process.	Free

Paid expedited shipping, delivered within 10 business days
Pay according to DHL's billing standards	Fast

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

Please note that the buyer is responsible for covering the shipping costs associated with returning the product.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

fully equipped equipment;
a receipt proving the fact of purchase in the unfumo online store;
warranty card;
an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

We sincerely apologize for the delay! Please provide your order number and send it to our email address.hello@xinghuos.com. We will immediately track the delivery status through our logistics partner. Most orders will arrive within [18 business days] (specific delivery times vary by region), and we will update you with the latest tracking information within 24 hours. Should any unforeseen circumstances arise, we will promptly assist with arranging a replacement or refund.

Do you deliver on public holidays?

No, we do not provide standard delivery service on public holidays in most regions, including:

United States: Thanksgiving Day, Christmas Day, New Year's Day, and other federal holidays
European Union: Christmas Day, New Year's Day, Easter Sunday, and national holidays

What happens to orders placed on/near holidays?

Orders placed on public holidays will be processed on the next business day
Orders scheduled for delivery on public holidays will be delivered on the following business day
During holiday periods, shipping times may be slightly delayed due to higher order volumes

Important exceptions:

Express/Critical Services: For urgent deliveries, some courier services (like UPS Express Critical®) offer limited holiday delivery options for an additional fee
Regional variations:
- Some countries (like China) have special "no closure during holidays" policies for major shopping periods
- Local courier services may have different operating hours in various regions

Need it urgently?

If your order is time-sensitive, we recommend:

Checking our expedited shipping options at checkout
Placing your order well in advance of major holidays
Contacting our customer service team for personalized shipping solutions

Note: Our warehouse and customer service operate on standard business hours (Monday-Friday, excluding public holidays) across all regions.

Do you deliver to my postcode?

How to Check Delivery Eligibility

On our website:
- Enter your complete address (including postcode) during checkout
- Our system will automatically verify if we deliver to your location and show available shipping options
Using our app:
- Navigate to the cart or checkout section
- Enter your address details and postcode
- The app will confirm delivery availability and estimated timeframes

Important Notes About Delivery

Most areas are covered, including urban and suburban locations
Remote/rural areas may have:
- Limited delivery options
- Higher shipping fees
- Longer delivery times
International orders: We ship to over [X] countries worldwide, but:
- Postcode formats vary by country (e.g., UK: "SW1A 1AA", US: "12345")
- Some countries may have additional restrictions or require special documentation

What to Do if Your Postcode Isn't Covered

If our system indicates we don't deliver to your postcode:

Check if you entered the postcode correctly (format matters!)
Consider alternative delivery options like:
- Shipping to a nearby address in our delivery zone
- Using a postal forwarding service
- Contacting our customer service team to see if any special arrangements are possible

For Further Assistance

If you need help verifying your postcode or have questions about delivery options:

Contact our support team at [hello@xinghuos.com]
Check our Delivery Policy for complete details about coverage and restrictions
Live chat with us during business hours (Mon-Fri, 9am-5pm)

Is next-day delivery available on all orders?

No, not all orders qualify for next-day delivery. Due to the necessary preparation process for our products—including inventory verification, quality inspection, and careful packaging—to ensure you receive high-quality goods, we cannot universally offer next-day delivery.
Most orders are processed within 1-2 business days and then shipped via standard shipping (delivery times vary by region). For select in-stock items and eligible regions, expedited shipping options (such as 2-day delivery) may be available—you can view available shipping methods and estimated delivery times during checkout.
For urgent deliveries, we recommend reviewing the “Shipping Options” section at checkout. or contact customer servicehello@xinghuos.comConfirm inventory status and expedited shipping availability!

Do I need to be there to sign for delivery?

Not necessarily—most deliveries don't require in-person signature confirmation, but exceptions may apply based on your location, shipping method, and item value. We strongly recommend signing for your package yourself as it's safer.
Standard Delivery: Couriers typically leave packages at secure drop-off points near your home (like porches, mailboxes, or parcel lockers) unless local regulations or carrier policies dictate otherwise.
Signature Required: High-value orders (e.g., over [100]) or regions with strict delivery agreements (to prevent loss or theft) may require a signature. This requirement will be indicated during checkout.
Flexible Options: If you cannot receive the package in person, you may:
- Leave instructions for the courier (e.g., “Please deliver to neighbor at [address]”)
- Reschedule delivery times via the tracking link sent after order shipment
- Contact customer service to update delivery preferences
For specific order details, check your shipping confirmation email or track your package using the provided tracking number—signature requirement information will be displayed there!